Returns Policy
- Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel or return your order with us.
- Any unwanted items must be sent back at the customer's expense in original packaging and condition with all labels attached. We suggest for your own protection you use 1st Class Registered post or equivalent if posting from overseas. Please send the returned goods to FAO Silks, 65 Main Street, Uddingston, G71 7EP
- Once you have notified us, you have 14 working days to return your item from the date you received the parcel, Items must be returned unused, in their original condition, and with any labels intact and still attached.
- We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
- We recommend you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.
- We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.
- Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
- All stock that is bought in our stores is non-refundable and exchangeable as stated on our store receipt. All SALE stock that is bought in store is non-refundable and non-exchangeable.
EXCHANGES
- There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
- If you wish to exchange an item. Please email returns@silksboutique.com or contact a member of our team on 01698 818328
- When we have received the original item in good order, we will send out the replacement garment.